February 13th, 2019 A European expert in supporting land armored vehicles, ARQUUS has set up a new web portal dedicated to customer support. Known as Trust Online, this new portal has been designed to provide close assistance for customers and meet their needs in terms of support.
A key player in maintenance with over 20,000 supported vehicles in the Army and numerous international support contracts, ARQUUS places its experience at the service of its partners. The company provides dedicated support by improving the reactivity of its services, together with monitoring and knowledge of customers, their needs and operating modes. Trust Online meets this double need by offering the services necessary for optimizing the operational technical availability of vehicles, and presenting a structured and innovative support offer.
The new Trust Online portal offers ARQUUS’ customers and partners access to the Trust services – Classic, Premium, and Ultimate – and remote assistance. These services cover all support-related needs and range from technical assistance, training and in-service maintenance to complete fleet management.
Trust Online also serves as a platform for the various tools established by ARQUUS to facilitate maintenance at the customer’s site. These tools include remote assistance solutions, in particular through the ARQUUS connected viewer which connects an operator on the ground to an ARQUUS technical expert. They also include the Maintenance, Repair, Overhaul & Diagnostics (MROD) tools for fleet and maintenance management. Trust Online also gives access to a webshop to meet all needs for spare and service parts on-line.
The new portal also presents innovations in the field of support, developed by the company’s technical teams. Thanks to its investment in R&D, ARQUUS is able to offer a wide range of innovative tools for guaranteeing maximal Technical Operational Availability (DTO), such as the Health & Usage Monitoring System (HUMS), Virtual reality training, or 3D printing…
In addition, Trust Online improves communication with and support for the customer by enabling him to submit service requests and parts orders at any time and to communicate with the ARQUUS network. These new features guarantee the reactivity of the TRUST teams and speedy processing of customer needs.
The latest tool for ARQUUS support solutions, Trust Online allows ARQUUS’ customers and partners to access its range of services and parts as easily as possible, both on the national soil and for export. ARQUUS’ logistics organisation is based on the new ARQUUS HUB at Fourchambault, which was designed to provide a very rapid response to orders for parts and exchange assemblies.
Photo courtesy Arquus